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Delivering PROACTIVE I.T. support for 14 years

We have just renewed our maintenance contract with FOS. The fact that this is our 5th year with FOS speaks for itself...

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David Maybrick, I.T. Manager

OVAL INTERNATIONAL

Contact us on               0800 612 8925       

OR

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15 MINUTE
RESPONSE TIME
When you call us you’re straight through to a support Technician. Through our bespoke customer management system we manage your incident from the initial logging of the call through to software patches, service updates and on/off site technical help.
 
 
 
NO AUTOMATED
QUEUING
Real people, Real answers. We are not a call centre, we have a dedicated team of technicians who become an extension of your own staff, familiar with you and your team and who take pride in solving your IT incidents.
 
 
 
80% OF OUR CALLS ARE
CLEARED IN '90' MINUTES
We are constantly looking at ways to improve our service delivery to our clients and are proud to say that over the last 12 months we have consistently resolved more than 80% of our service request s in less than 90 minutes.

We believe that with over 15 years experience in the IT industry we have a wealth of knowledge which means that, as a client, you will benefit from our expertise with your problems resolved faster.
 
 
 
PACKAGES FROM £1
PER DAY PER PC
Our System support starts from as little as £1.00 per day.

However, when was the last time your existing IT support provider reviewed your ongoing costs, do they help you Budget? Do they deliver value for Money?

Why not take advantage of our IT audit to see how much you could lower your Annual IT Expenditure.
 

"To meet our clients expectations is our aim, to exceed them is our goal"

Jason O'Shea

Managing Director, FOS.net

Is your current IT provider unreliable and letting you down?

Do you need a reliable company with the support available to support your business?

FOS has concentrated it efforts over the last 14 years to ensure our Support services exceed the expectations and needs of Small/Medium Organisations. FOS Support services are second to none and are continually developing to ensure we provide the Industry leading support services our clients have come to expect.

The FOS team of highly qualified and experienced IT professionals with enterprise-class technical expertise under go regular training and reviews, to ensure their skills are in line with the customer's specific needs.

Backed by FOS Microsoft Gold Certified Partner Status which enables us to receive a rich set of benefits, which give us enhanced access to training and support from Microsoft that gives FOS and our clients a competitive advantage in the IT channel compared to regular IT companies.

Through the installation of Monitoring systems this enables the FOS Support team to early detect and diagnosis most problems remotely.

The FOS Electives support Service Includes not only repair and fix support, but also incorporates a regular routine servicing programme for your IT systems.

Where we do need to send an engineer on site they will in most cases be fully appraised of the problem and therefore able to resolve it quickly. This means that overall the time from problem detection to resolution is greatly reduced.

 

The FOS Solution to help your IT support your growing business

  • FOS provides small and medium-sized businesses with access to the wide range of skills and knowledge necessary to run an IT department.
  • In effect we will act as your IT department. 
  • We have invested in technical skills and experience so that you don't have to. 
  • Our team of technical and business support advisors and consultants can provide you with everything normally associated with running a large internal IT Department, for fraction of the cost.

Cost effective IT support from FOS

The cost of recruiting the right level of skills and experience in-house is prohibitive for most medium-sized businesses. The task then falls to other employees, where IT is not perhaps their primary skill.  This affects the individual's productivity – they are unable to focus on their main job and the IT system does not get the attention it needs. 

Predictable IT expenditure from FOS

IT expenditure is important for your financial planning. FOS provides a fixed IT support budget and we help to identify those other costs that you face during the year.  With our proactive support we can identify potential problems, and therefore expenditure, in advance, giving you time to plan and no nasty surprises.